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Further Information

Company No. 1524215

We accept the following credit and debit cards:

Our payments are processed using Card (Worldpay)

Privacy Policy

Terms & Conditions

FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the railway in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you faster access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us at the railway and we will endeavor to transfer your purchase or offer a credit note to be spent on another occasion.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes. Please see a member of staff for help

Can I purchase a ticket in-store or on the day.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at the railway for another date capacity depending.

How can I get in contact with you?

Please either contact 07580689380, email plymrail@yahoo.co.uk or Find us on Facebook: "Plym Valley Railway".

Trouble with your purchase? Contact Plym Valley Railway

plymrail@yahoo.co.uk 07580689380

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.