FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the railway in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you faster access.
Do you issue refunds?
No, we regret we are unable to issue refunds online. Please speak to us at the railway and we will endeavor to transfer your purchase or offer a credit note to be spent on another occasion.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Can I purchase a ticket in-store or on the day.
If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at the railway for another date capacity depending.