Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Plym Valley Railway Co. Ltd and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately we cannot issue any refunds for cancellations. Please speak to us at the railway and we will endeavor to transfer your purchase or offer a credit note to be spent on another occasion. 

Refunds

If it is believed that your experience was not satisfactory please get in touch with the railway at the earlierst opportunity where we will endeavour to offer support with the issue. We are unable to deal with issues if reported after 28 days from the date of travel. 

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.